Welcome the World ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

Regional Language Network London (RLN London) has developed the Welcoming the World training programme with funding from the London Development Agency to drive-up standards for our international welcome before, during and after the 2012 Olympic Games.

The programme is an nteractive and practical one-day course that includes:
 Intercultural Skills (the skills needed to serve and communicate with people from other cultures effectively and sensitively);Customer service advice for visitors from two of the following: China, the Middle East, India, France and Poland;Taster sessions in ‘meet and greet’ phrases for two of the languages spoken in the countries and territories above.

Helpful for:

All staff who potentially can welcome visitors.

Duration: 9.15am - 4.30pm, including refreshments.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

To book a place on this course: Click on this link to go direct to the booking form. Once there check the course dates and complete the online booking form.

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:
 Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.