Train the Trainer ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

This course is designed to show delegates how to develop and deliver training. On this course delegates will acquire essential tools, skills and methods, discuss specific issues and identify areas for improvement.

Understand:
 The learning cycle and their own preferred learning style;How to write clear course objectives;The need for preparation;How to construct a learning plan;The required learning environment and the importance of the use of summaries and evaluation;The importance of presentation and interpersonal skills.

Helpful For:

Any supervisor, manager or member of staff that has to deliver training.

Duration: 9.15am - 4.30pm, two-days.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:
 Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.