Personal Safety (control and restraint) (1-2 days) ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

This training provides a valuable understanding of the extent to which you can defend yourself and the legalities and grounds for using physical force. It provides an insight into the extent of the dangers you may face on a daily basis with practical skills and techniques to evade potentially violent situations.

Understand:
 The law supporting the use of physical force;The Human Rights Act, Criminal Law Act & Common Law in relation to the use of physical force;Defences for the use of physical force;The Children's Act, Education Act & National Care Standards in relation to the use of force on young and vulnerable persons; How to recognise and respond to knives and weapons danger, alcohol and drugs awareness, and young/vulnerable awareness;Physical skill techniques; holding, escorting and restraining, pre-emptive strike, pain compliance techniques, and scenario-based practice.

Duration: 9.15am -4.30pm, two-days.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:  Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.