Partnership Working & Stakeholder Management ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

This course is suitable for anyone needing to work effectively in partnership, influence other organisations, or even other parts of their organisation.

Understand:
 The benefits of working in partnership;Models of good practice and excellent partnership working;The use of a systematic approach to analyse the importance, influence and impact of different stakeholders;How to gain tips for creating productive partnership meetings;Barriers to effective partnership working and how to overcome them.

Helpful For:

New managers and supervisors. Anyone who has recently changed work type, or location, will also find this training useful.

Duration: 1.30-4.30pm, half-day.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:  Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.