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This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.
Learning Objectives:
Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.
Customer Care Training ...
About our Training ...
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We are a team of highly skilled training practitioners who help frontline professionals deliver community renewal excellence. We believe in strong and prosperous communities, and provide tailored learning solutions and expert consultancy to those working in local neighbourhoods all across the capital...more
LT&RC is an accredited training centre which promotes professional and consistent training standards, and which helps employers access good quality training. Delegates can achieve a recognised certificate to prove that they have attended the course of interest and on accredited courses, gain a qualification...more
the warden charter
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