London Ambassador ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

This training will boost your role from local ambassador to London Ambassador. It has been developed in partnership with the London Development Agency.

Understand:
 How to provide an approachable on-street welcome to visitors on behalf of London;How to proactively assist visitor queries;How to communicate reliable local information and signpost key attraction and facilities to visitors;How to inspire visitors to explore and enjoy London;How to ensure visitors enjoy London in a safe and secure environment;How to be a well-informed and visible presence on the streets of London that helps promote London as a global city.

Helpful For:

All those who want to become an outstanding ambassdor for London.

Duration: 9.15am - 4.30pm, one-day, including refreshments & lunch.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

To book a place on this course: Click on this link to go direct to the booking form. Once there check the course dates and complete the online booking form.

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:  Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.