Practical Leadership & Motivation ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

This two-day course equips participants with the skills & knowledge required to manage and motivate others.

Understand:
 How to gain clarity about management roles and responsibilities, sources of pressure and ways to deal with these;Several motivation theories and relevance for their staff;How to analyse your leadership style;How objectives are set and their role in monitoring workloads;How to practice using a model to give feedback on performance and behaviour;The stages in team development and the criteria for effective teams;How to use time most effectively and delegate to staff.

Helpful For:

New managers, supervisors and team leaders.

Duration: 9.15am - 4.30pm, two-days.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:  Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.