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Below is a summary of our training & dates. You can book any of our courses by clicking on Book Training or look-up further course information by clicking on Training Courses.

Accredited Core Skills Training 

A Level 2 Certificate which gives street-based patrolling staff the theory, knowledge and practical skills to enable them to perform their role.

Learning objectives:

• The importance of Customer Care;
• How to work with Young and Old People;
• Understand the significance of community development;
• Learn to problem solve;
• The use of effective communication information skills;
• An awareness of community cohesion;
• Working in a clean and safe environment;
• Understanding health and safety;
• Be aware of the current drug situation in the UK.

Helpful for: Wardens; Rangers; Concierge and Care-taking services; Security personnel; Housing staff; other front-line staff.

Special features: This course can be customised to suit specific organisational needs. Also, modules can be delivered as individual courses. This is an accredited course and delegates will be expected to complete workbooks and practical assessments.

 Download candidate information pack

 5-11 June + 30 Jun - 4 Jul + 11-17 Sept + 29 Oct - 4 Nov.

 09:15-17:00, 5 days including refreshments.

Conflict/Risk Management

For all those potentially in the 'firing line'. The training focuses on controlling personal risks and defusing anger before it escalates into aggression. This course is highly practical, and participants learn through a range of training methods including short demonstration, skills practice, reflection and discussion.

Learning objectives: 

• Understanding anger and fear;
• Learning how to stay in control;
• Discovering one's own attitude to risk;
• Understanding the pathway 'triggers' to violence;
• Learning the importance of risk management in reducing and preventing conflict situations;
• Practising the skills to manage confrontation and violence;
• Learning and practising contact & cover techniques;
• Understanding the importance of an exit strategy;
• Developing skills to report and debrief if incidents occur.

Helpful for: Anyone who comes into contact with the public and feels their job or lifestyle could place them in potentially dangerous situations.

Special features: The course is a practical demonstration of techniques used to help delegates remove themselves from potentially violent situations.

 12 June + 21 Aug + 9 Sept + 15 Oct + 13 Nov + 11 Dec.

 09:00-17:00, 1 day including refreshments.

Applied Personal Safety

More than ever front line staff are coming under attack, whether on street patrol, responding to calls for assistance, saving lives, paying home visits or teaching. Police, PCSO's and many Security Sector Staff and Community Wardens are trained in these techniques. A&E departments, medical professionals, care sector workers and teaching establishments are now being directed by the government to ensure that their staff are trained to protect themselves and reduce injury to others. This training is extensive and provides you with a valuable understanding of the extent to which you can defend yourself and the legalities and grounds for using physical force. It provides an insight into the extent of the dangers you may face on a daily basis with practical skills and techniques to evade potentially violent situations and improve your chances of surviving an attack.

Learning objectives: 

• Knowledge of the law supporting the lawful use of physical force;
• An understanding the term 'reasonable force';
• An understanding of the Human Rights Act, Criminal Law Act and Common Law in relation to the use of physical force;
• Defences for the use of physical force;
• An understanding of the Children's Act, Education Act and National Care Standards in relation to the use of force on young and vulnerable persons;
• Recognising and responding to knives and weapons dangers, alcohol and drugs awareness, and young/vulnerable awareness;
• Physical skills practice of (1) breakaway techniques, (2) holding, escorting and restraining, (3) pre-emptive strike, (4) pain compliance techniques, and (5) controlled take down/up;
• Pressurised life-like practice.

Helpful for: Anyone who comes into contact with the public and feels their job could put them in potentially violent situations. Nationally this is attended by security personnel, wardens, enforcement officers, youth care worker, mental health and elderly carers, teachers, nurses, doctors and social workers.

Special features:This is an Edexcel BTEC Level 3 Advanced award in physical restraint practice suitable for a wide range of ages and abilities.

 2-3 Jun + 24-25 Jun + 8-9 Jul + 4-5 Aug + 18-19 Aug + 1-2 Sep + 29-30 Sep + 13-14 Oct + 24-25 Oct + 10-11 Nov + 24-25 Nov + 8-9 Dec.

 09:00-17:00, 5 days including refreshments.

LT&RC delivers a 2-day APS (Breakaway Techniques) course:

Applied Personal Safety (Breakaway Techniques)  

Read about how the Southwark Response team put their training into practice.

A heightened duty of care for employers to ensure staff can manage their own personal safety. more...

Fixed Penalty Notice Training, FPN Refresher & Enforcement Training

These courses are individually customised to suit your local needs and requirements. If you are issuing FPN's, entering into enforcement for the first time or require your team to be updated and skilled in new areas of enforcement these courses can be adapted to suit your needs. Core content covers the relevant legislation Clean Neighbourhoods and Environment Act and the Anti-Social Behaviour Act and provides an understanding of the impact of environmental issues and anti-social behaviour and fixed penalty notices, the necessary approaches to ensure the delivery of expected outcomes and the required safeguards to protect the authority and officers.

Learning objectives:

• Understand the purpose of a Fixed Penalty Notice, how and when they can be used, and their legal status;
• Understand the necessary systems and safeguards required for a fixed penalty notice regime to operate in an effective and safe way;
• Understand the implications of all actions in relation to human rights and equality issues, ensuring that all actions are proportionate, necessary and reasonable;
• Understand relevant legislation surrounding the issuing of Fixed Penalty Notices;
• Learn how to issue a Fixed Penalty Notice.

Helpful for: All officers who are required or have authorisation to issue Fixed Penalty Notices or undertake further enforcement powers.

Special features: The course can be adapted to include specialist topics. On-street training and coaching is also available as an option.

 29-30 Jul.

 Up to two days.

London Ambassador Award

This award will boost your role from local ambassador to London Ambassador. It has been developed in partnership with the London Development Agency.

The role of a London Ambassador is:

• To provide an approachable local on-street welcome to all visitors on behalf of London;
• To proactively assist visitor queries;
• To communicate reliable local information and signpost key attraction and facilities to visitors;
• To inspire visitors to explore and enjoy London;
• To ensure visitors enjoy London in a safe and secure environment;
• To be a well-informed and visible presence on the streets of London that helps promote London as a Global City.

• Specialist customer care to assist visitors to London;
• Visitor perceptions and requirements;
• Cultural awareness;
• Facts & figures on tourism in London;
• Overview of the Olympic and Paralympic Games in 2012;
• Overview of essential visitor information - travel methods & routes, attractions.

• Training is subsidised by the London Development Agency;
• The London Ambassador training is a Level 2 customised award that is nationally recognised;
• The award was developed in conjunction with the London Development Agency and Visit London;
• All delegates will receive a comprehensive post-course training manual, a customised London City Guide and a customised London Z-Card;
• Scheme accreditation - when 60% of a scheme completes training it will be promoted as a location with excellent visitor welcome.

Download candidate information pack

 18 Jun + 26 Jun + 16 Jul + 13 Aug + 4 Sep + 7 Oct + 23 Oct + 6 Nov + 12 Nov + 10 Dec.

 08:45-17:00, 1 day including lunch & refreshments.

Download a London Ambassador Flyer  

Stress Management

This course will help identify stress factors in participants' lives both at work and outside. It provides an opportunity to explore solutions through the use of stress management techniques.

Learning objectives:

• To identify the individual factors which cause stress;
• To introduce a number of models which help us to understand the factors which affect our own resilience to stress;
• To provide a range of strategies and techniques that can help deal with short; medium and long term stress;
• To show how an active network helps in the management of stress;
• To give participants an opportunity to develop a practical action plan in the future.

Helpful for: Any member of staff that wants to manage their own or the stress levels of those they manage.

Special features: The opportunity to learn new techniques and to plan solutions.

 09:15-17:00, 1 day including refreshments.

Community Participation Toolkit

An excellent toolkit which equips anyone with the practical skills and knowledge needed to carry out their own community evaluation. As well as step-by-step instructions for a wide range of participatory exercises for community members to undertake, the toolkit also includes information about designing an evaluation, setting-up an evaluation group, guidance on analysing group findings, and examples of survey forms and worksheets. A national Evaluation of Neighbourhood Warden Schemes commissioned by the Office of the Deputy Prime Minister in 2000 used specially developed 'participatory' methods to engage the community, alongside the traditional survey techniques. This approach was effective in providing rich qualitative data on the performance of warden schemes from the customer viewpoint and has several advantages. Social Development Direct, which carried out the national evaluation, developed this toolkit.

Learning objectives:

• Identify the community’s priorities for service provision;
• Map service delivery & problems;
• Measure change over time & evaluate progress;
• Map links between residents & agencies.

Helpful for: Anyone who wants to get the community’s views on service provision, involve them in mapping problems, or in evaluating services.  

Special features: Delegates receive a full set of toolkits. Training is specially commissioned by the Department for Communities & Local Government.

 09:15-17:00, 1 day including refreshments.

Sharps Training

Essential training for effective and safe handling of sharps, including needles and syringes, broken glass and knives. The course includes awareness of dealing with bio-hazards and covers the relevant regulations.

Learning objectives:

• Practical removal of discarded sharps;
• Practical removal of minor body fluid spills;
• Practical removal of major body fluid spills;
• General theory.

Helpful for: Anyone dealing with collection or disposal of sharps.

Special features: On completion of the course, participants will be assessed on their understanding and issued with a certificate.

 09:00-17:00, 1 day including refreshments.

Intels, Statement & Pocket Notebook Skills

This training focuses on key observation skills and how to convey information in a format that is professional and relevant to the key partnerships that receive it. Training covers ‘police speak’, written reports, feedback and training support.

Learning objectives:

• Be able to write comprehensive Pocket Note Books, Intelligence Reports and Statements to a legal standard;
• Understand the rules and regulations regarding Pocket Notebooks and Statements;
• Exhibits;
• Develop an impartial and keen sense of observation;
• Attention to detail;
• Recognise and react to possible defences;
• Develop questioning skills.

Helpful for: Frontline officers and line managers in enforcement, housing, anti-social behaviour, wardens, security and PCSO's. Suitable for any post where there is a requirement to gather evidence in support of a subsequent prosecution.

Special features: Delegates will observe video incidents and write a Pocket Notebook Entry, an Intelligence Report and a Witness Statement to a legal standard.

 17 Jun + 10 Sep + 1 Dec. 

 1-1.5 days (depending on the number of delegates).

Read more about Enforcement.

A1 Assessor Training

A two-day introduction event with follow-up support, guidance and assessments for warden supervisors and managers wishing to achieve the A1 Assessor Award. For managers and supervisors who wish to assess their staff against the national Community Warden standards of competence. Eligible applicants must have at least two candidates to start the award. The programme shows how to plan and carry out assessments, discuss evidence requirements, and outline the assessor’s role in the quality assurance process. Trainee assessors and candidates will be registered by LT&RC with City & Guilds.

 09:00-17:00, 2 days including refreshments.

Advanced Health & Safety Training

This Health & Safety workshop is suitable for managers and supervisors and key workers. It covers Health and Safety in the workplace, what should be in place, and a review of the monitoring processes, their practical application and the completion of Risk Assessments including Manual Handling, Premises and Fire Safety.

Benefits: A reduction in the number of injuries in the workplace and improved and effective recording procedures.

 27 Aug + 8 Oct. 

 09:00-17:00, 1 day including refreshments.

Child Protection

Every Child Matters stipulates that it is essential that anyone who is in a role of responsibility and/or coming into contact with young and vulnerable persons should know how to best protect them and themselves. The training addresses key issues such as what to do if you suspect someone is at risk of harm, how harm manifests itself, how to protect yourself, an awareness of the policies and procedures and your responsibilities.

Learning objectives:

• Obtain an insight into the dangers that the young and vulnerable face;
• Learn key indicators of abuse in all its guises;
• Examine case studies to prove the extent of abuse;
• Know what your responsibilities are;
• Understand the difficulties faced in proceeding with prosecutions;
• Be aware of your behaviour and potential risks to yourself;
• Be aware of the behaviour of others;
• Knowledge of the support process in place for victims of abuse.

Helpful for: Housing officers, wardens, carers, youth workers, community workers, sports workers, community games. Anyone in the statutory or voluntary sector, who is directly or indirectly caring for young and vulnerable persons, has a responsibility to young or organises events for young people.

 13 Jun + 9 Oct.

 09:00-17:00, 1 day including refreshments.

Crime Reduction

A one-day introduction into the basic techniques of crime and disorder reduction. This course will provide information, knowledge, theory and practical skills for those working to reduce crime in their areas. It will equip you with basic crime reduction training that you can adapt to suit your individual situation. The skills and knowledge covered in this course are valuable for anyone new to crime reduction and a useful reminder to anyone, whatever level of experience they have in crime reduction.

Learning objectives:

• Look into key elements of good practice for working in partnership;
• Explain the process of problem solving approach to crime reduction;
• Describe and explain some of the tools that can be used in crime reduction.

Helpful for: Anyone working in crime reduction or for those who would like to take steps to reduce crime in their areas.

 15 Jul.

 09:00-17:00, 1 day including refreshments.

Addressing Negativity & Challenging Behaviour

'Why are we doing…?' 'I can’t do that because…' or 'I’m not doing that it’s not in my job description!' Heard these comments before? If so, you may wish to learn some very basic but effective techniques to not just combat these comments but to work towards long-term positive change in behaviour. Learn to identify behaviour types and learn to understand which language is most effective.

Benefits: Less stress, more effective communication, improved relationships (it works at home too!).

 09:00-17:00, 1 day including refreshments.

Community Safety Accredited Persons

ncfe Accredited Training for staff wanting to achieve certification through the Community Safety Accreditation Schemes (CSAS). As an accredited person delegates will be able to access a range of nationally recognised enhanced enforcement powers, in agreement with your Borough Commander.

 09:00-17:00, 5 days including refreshments.

Partnership Working & Stakeholder Management

This course is suitable for anyone needing to work effectively in partnership, influence other organisations, or even other parts of their organisation.

Learning objectives:

• Consider the benefits of working in partnership;
• Examine models of good practice and excellent partnership working;
• Use a systematic approach to analyse the importance, influence and impact of different stakeholders;
• Gain tips for creating productive partnership meetings;
• Consider barriers to effective partnership working and how to overcome them.

Helpful for: New managers and supervisors. Anyone who has recently changed work type or location will also find this training useful.

Special features: Learn how to use the Stakeholder Analysis Matrix to identify the impact of different stakeholders and the approach needed to meet their expectations.

 13.30-17:00, 1/2 day including refreshments.

Customer Care for Managers & Supervisors

This course will assist managers to consider examples of excellent customer care. Participants will examine what gets in the way of providing excellent customer care and the role they can play to improve it.

Learning objectives:

• Identify examples of excellent customer care;
• Understand who your customers and partners are;
• Review the customer care image from your own work situation - the best and the worst;
• Examine actions managers need to take in order to enhance customer care;
• Create a Customer Care Improvement Plan;
• Explore ways to gain support for plans.

Helpful for: Any manager wanting to improve customer care in their team.

Special features: An opportunity to examine current practice and create a plan for improvement.

 09:30-12.45, 1/2 day including refreshments.

Developing Projects

This practical and enjoyable course will equip participants to plan and manage projects. Participants have the opportunity to plan a particular project during the course and will learn a process they can use for any future project.

Learning objectives:

• Understand what a project and project management are;
• Consider the benefits of effective project management;
• Learn how to write a project definition statement;
• Work through the four stages of project management;
• Identify risks to a project and ways to overcome or limit these;
• Create a practical and easy way to operate a project plan.

Helpful for: Anyone new to project planning and management. Useful for personal, community or work projects - large or small.

Special features: Participants can take away a project plan which includes order of tasks, timescales and review systems.

 09:00-17:00, 1 day including refreshments.

Practical Leadership & Motivation

This two-day course equips participants with the skills & knowledge required to manage and motivate others.

Learning objectives:

• Gain clarity about management roles and responsibilities, sources of pressure and ways to deal with these;
• Understand several motivation theories and relevance for their staff;
• Understand and analyse your leadership style;
• Understand how objectives are set and their role in monitoring workloads;
• Practice using a model to give feedback on performance and behaviour;
• Understand the stages in team development and the criteria for effective teams;
• Consider how to use time most effectively;
• Understand how to delegate to and coach staff.

Helpful for: New managers, supervisors and team leaders.

Special features: A thorough overview of managing individuals and teams. Provides the opportunity to practice dealing with poor performance in a safe environment.

 7 Jul + 14 Jul.

 09:15-17:00, 2 days including refreshments.

Anti-Social Behaviour & ASBO’s

To raise participants' awareness of anti-social behaviour, how to issue Anti-Social Behaviour Orders (ASBOs) and the benefits of working with partners when responding to anti-social behaviour.

Learning objectives:

• What constitutes anti social behaviour;
• Challenges, myths and attitudes that surround anti social behaviour;
• To demonstrate the multi-professional partnership response to dealing with anti social behaviour;
• To explore early interventions to tackling anti social behaviour;
• Appropriate use of Acceptable Behaviour Contracts (ABCs);
• Appropriate use of ASBOs;
• The process of issuing Anti-Social Behaviour Orders.

Helpful for: Anyone who deals with anti social behaviour.

Download candidate information pack

 09:30-17:00, 1 day including refreshments. 

Train the Trainer

A two-day course designed to show delegates how to develop and deliver training.

Learning objectives: Delegates will acquire essential tools, skills and methods, discuss specific issues and identify areas for improvement. The will discover how to:

• Understand the learning cycle and their own preferred learning style;
• Write clear course objectives;
• Appreciate the need for preparation;
• Construct a learning plan;
• Be aware of the required learning environment and the importance of the use of summaries and evaluation;
• Understand the importance of presentation and interpersonal skills.

Helpful for: Any supervisor, manager or any member of staff that has to deliver training.

Special features: Delegates will be assisted to develop and deliver a 20 minute training presentation on a subject they will be training on.

 23 Jul.

 09:30-17:00, 2 days including refreshments.

Domestic Violence Awareness

One in four women and one in seven men are likely to experience domestic violence in their lifetime. This course is an overview of domestic violence and gives delegates a basic knowledge and understanding of the issues.

Learning objectives:

• Develop a better understanding of domestic abuse;
• Identify appropriate responses to support and empower survivors of domestic abuse;
• Understand the role of different agencies in domestic abuse and how we can better work together, including responding to perpetrators;
• Understand the reasons why victims remain in abusive relationships.

Helpful for: This course is specifically designed for delegates who may come into contact with victims of Domestic Violence.

Special features: Training incorporates a variety of multi-media learning methods including video presentation where delegates are asked to identify issues raised.

 3 hours, including refreshments.

Presentation Skills for Working with Residents' Groups

A one-day course to develop your skills, knowledge and confidence when presenting to groups of residents.

Learning objectives:

• Understand how to present to residents;
• How to deal with difficult residents;
• Anticipating problems;
• Handling objections to your ideas;
• Learn how to deal with angry residents;
• Dealing with hecklers;
• Presentation and communication skills.

Helpful for: Anyone that has to speak at residents association meetings, present to members of the public or Community Council meetings.

Special features: Delegates will be required to give a five minute presentation on a work-related topic. Delegates will then practice dealing with a challenging audience in the safety of the training environment.

 09:30-17:00, 1 day including refreshments.