Fixed Penalty Notice ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

If you are issuing FPN's, entering into enforcement, or require your team to be updated on new areas of enforcement, these courses can be adapted to your needs. Covers the relevant legislation and the impact of environmental issues, anti-social behaviour and FPNs, and approaches to ensure the delivery of expected outcomes and safeguards.

Understand:
 The necessary systems and safeguards required for a fixed penalty notice regime;The implications of all actions in relation to human rights and equality issues;Evidence gathering & interview skills (PACE requirements);How to issue a Fixed Penalty Notice.

Helpful For:

All officers who are required or have authorisation to issue Fixed Penalty Notices or undertake further enforcement powers.

Duration: 9.15am - 4.30pm, up to two-days.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:  Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.