Feedback ...

What our customers tell us:

After each training course LT&RC interviews its trainees to discover how well it is doing and what courses the trainees would like LT&RC to offer.

These evaluations allow us to both understand how our service could be improved and what the developing needs of our clients and customers might be in the future.

We also undertake regular research studies to guage market opinion of LT&RC, and to strengthen our relationship with funders and partners.

Below is a sample of what this research to date has told us.

Corporate Customers:

Evaluations, Feedback & Studies

To discover the views of our partners and corporate customers, in August 2009 LT&RC commissioned research to discover how well it delivered to this group.

As a training organisation, LT&RC takes regular feedback from individual trainees (all courses are fully evaluated), from corporate customers, and partners and partners on its performance, strengths and weaknesses.

LT&RC training met your expectations	94%
You were satisfied with our professionalism	97%
You read the LT&RC newsletter regularly	98%

Some LT&RC Facts & Figures ... 2009

Courses rated as excellent by trainees	85%
Courses that met trainee expectations	94%
Those satisfied with our professionalism	97%

About the London Ambassador Training:

To discover the views of those trainees who undertook London Ambassador training, LT&RC commissioned a market research study in late 2009 to discover what London Ambassadors thought of the course, & role.

Some LT&RC Facts & Figures ... 2010

Those trainees that enjoyed their training	92%
Those trainees impressed by their trainer	87%
Those trainees who would book again	97%

You feel equipped to do your job as London Ambassador	100%
You enjoy being a London Ambassador	81%
Refresher training would help you in your role	100%

For more information on our research, or to receive copies of our studies, please contact us. You can also download free LT&RC studies from our sister site, Collaborate (free membership required).

Also, to see how our training is accredited and measured, see our Accreditation page.

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