Customer Care (Managers & Supervisors) ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

This course will assist managers to consider examples of excellent customer care. Participants will examine what gets in the way of providing excellent customer care and the role they can play to improve it.

Understand:
 Examples of excellent customer care and who customers and partners are;The customer care image from your own work situation;Actions managers need to take in order to enhance customer care;The dynamics of a Customer Care Improvement Plan;

Helpful for:

Any manager wanting to improve customer care in their team.

Special features:

An opportunity to examine current practice and create a plan for improvement.

Duration: 9.15am -12.45pm, half-day.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This training will boost your role from local ambassador to London Ambassador. It has been developed in partnership with the London Development Agency.

The role of a London Ambassador is:  To provide an approachable on-street welcome to all visitors on behalf of London;To proactively assist visitor queries;To communicate reliable local information and signpost key attraction and facilities to visitors;To inspire visitors to explore and enjoy London;To ensure visitors enjoy London in a safe and secure environment;To be a visible presence on the streets of London that helps promote London as a global city.