Core Skills for Front Line Staff ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

A Level 2 Certificate which gives street, estate & park-based patrolling staff the theory, knowledge and practical skills to enable them to perform their role.

From this training, understand:
 Communication Skills & Excellent Customer Service.Safe and Secure Working Practices.Working in a Diverse and Cohesive Environment.Working with Children and Vulnerable Adults.Conflict Management and Personal Safety.Awareness of Potential Job Specific Dangers.Problem Solving and Community Projects.Report Writing, Presentation & Workshop Skills.

Helpful for:

Wardens; rangers; concierge and care-takers; security & housing staff; front-line staff.

Duration: 9.15am - 4.30pm, five-days.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:
 Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.