Control & Restraint (1-2 day) ...

Minutes away from London Bridge mainline, LT&RC can be reached by foot from any of the above and by bus (both RVI, and 341 stop outside the building).

Parking is however limited outside the building, so please bear this in mind if planning to drive to us.

Our address:

Southwark Council
Third Floor
Hub 2
London SE1 2QH

This highly physical two-day course equips you with the practical skills & techniques to deal with potentially violent situations and improve your chances of surviving a life-threatening attack. Breakaway Techniques is a pre-requisite for attending this course. You will need to be in good health and have a reasonable level of fitness.

Understand:
 The key legislation;The law, including the defences for the use of physical force;What constitutes ‘reasonable force’;The Children’s Act, Education Act and National Care Standards in relation to the use of force on young and vulnerable persons;The physical skills required for (1) holding, escorting and restraining, (2) pain compliance techniques, and (3) controlled take down/up.

Helpful for: Anyone who comes into contact with the public and feels their job could put them in violent situations (security personnel, wardens, enforcement officers etc).

Duration: 9.15am -4.30pm, one-day.

Each member of LT&RC staff brings to the team a wealth of experience from a variety of industries and organisations, each with unique backgrounds, and all contributing to a dynamic, high-calibre team of specialists.

LT&RC has a dedicated training team who collectively have over 60 years of proven experience in training.

Download a summary of this course (far left) and a Calendar & Ordering Guide (left).

This course assists managers to consider examples of excellent customer care. Participants examine what gets in the way of providing excellent customer care.

Learning Objectives:  Identify examples of excellent customer care;Understand who your customers and partners are;Review the customer care image from your own work situation - the best and the worst;Examine actions managers need to take in order to enhance customer care;Create a Customer Care Improvement Plan;Explore ways to gain support for plans.