Welcome Clients ...

As a client of London Training & Resource Centre, you can have a page on this site dedicated to your requirements. We can use this page to share information (both ways) to post documents for either party to download and to flag-up key features of our service, which may be of interest.

If you would like to see other information added (on either side) please feel free to contact the office and we will be happy to discuss this with you.

Development of bespoke courses and customised awards is a core part of LT&RC's work. With each commission LT&RC advocate different models to suit specific organisational and corporate priorities:

London Development Agency & Visit London 07

LT&RC were commissioned to develop a Level 2 Certificate and train front-line staff across London in tourism and specialist customer care (London Ambassador Training). This included course development and creating the learning standards and assessment methods. LT&RC managed a wider post-training programme involving the development of London Ambassador Network, piloting training with other groups, and marketing and promotions, including an online chat room for Ambassadors.

Department for Communities & Local Government 04

LT&RC was part of the national Resource Centre training group which worrked in conjunction with CLG to support and professionalise the warden movement through training. The regional training group, including LT&RC, developed the Level 2 Certificate in Core Warden Training. This was developed as a five-day course, covering ten modules, with workbooks used at the end of each module to test the delegates' knowledge. This training is accepted nationally as the benchmark for wardens, with the majority of schemes across the UK having undertaken the certificate. The course has been found useful by a range of other staff, including caretakers and volunteer police officers.

Community Safety, LB Southwark 08

LT&RC was commissioned by the Community Safety Team within LB Southwark to develop an award specification for a Level 2 Certificate in Anti-social Behaviour. This work involved developing the learning specification and assessment tools for the customised award and liaising closely with ASB Officers in the local authority. The second phase involved supporting a cohort of practitioners through a tailored Train the Trainer programme in order to roll-out the course to a greater number of participants and to ensure quality of service delivery.

Together with Neighboourhood Alliance and Training & Resource Centre South East, LT&RC has produced a video examining the views of wardens on the work they do.

Watch the video above to get a sense of this and, if you are involved in the field yourself, or if you simply have an opinion, do so using the bulletin board on the Wardens Challenge page.

Quality and professionalism underpin every aspect of LT&RC's business. We have been awarded the Investing in Quality (IIQ) Licence by the national awarding body, NCFE.

The licence provides a quality assurance framework for the development, delivery and evaluation of all training programmes, and provides a quality stamp related to process for all bespoke courses.

The Investing in Quality Standards

have been mapped to the Common Inspection Framework, EFQM, IS).